Inaccessibility is not just a minor inconvenience. It is a quiet form of exclusion. When environments are not designed with diverse needs in mind, they send a message – “You were not considered.” And for over one billion people around the world this message is received daily, about 15% of the population according to the World Health Organization. This message is heard, seen, and felt daily in many areas such as websites that do not include ALT text, videos without captions, and staircases without ramps.

One powerful example of accessibility in action is the Smithsonian Museum approach to virtual exhibition design. They not only follow the guidelines for compliance, but they also embrace inclusive design. They use tools such as screen reader compatibility, high contrast visuals, captioned videos, and multiple navigation modes. These features help everyone to be able to enjoy the exhibits with ease.

True accessibility begins with listening and involving people with disabilities to be included in testing and design processes. This results in an inclusive design that benefits everyone, not just people with disabilities. A ramp not only helps a wheelchair user, but also a person with a stroller. Captions not only help those who are hard of hearing, but also those who are watching in loud environments. Websites with high contrast visuals, ALT text, and intuitive navigation help everyone easily explore and enjoy the information that is presented.